Due to the extreme customization and personalization given to each item, there will be no returns or exchanges unless falling under the stipulations of a "remake" or "replacement" (read below for details pertaining to that).
In regards to harnesses, click here to find the stipulations relating to sizing issues.
REMAKE - REUSE OF HARDWARE
A discount off an item can be offered if reusing the collar/leash hardware of a current product (no designated time frame of use). (Discount is off the standard collar price and does not include any additions.)
This would be the same buckle/style/width/etc to the existing collar or the same snap to the existing leash.
Changes can include any webbing color/thread color/text/size/etc. It does not need to be a copy of the original collar/leash.
The customer would be responsible for any shipping fees in this instance.
AMG is not responsible for shipping, handling, and other additional charges for returned items.
Contact AMG via email@example.com for information on where to ship your products and also let us know once you have shipped your package.
Please download and complete the RETURN FORM and include it with your item/s.
Once item/s are received, the contact information above will be used to notify and/or further discuss remake details.
REPLACEMENTS DUE TO DAMAGED OR INCORRECT ITEMS
If the product is damaged in any way upon receiving it, contact us immediately, however AMG is not responsible for normal wear and tear on collars, leashes, harnesses including but not limited to scratches/wear on hardware, the material being chewed on, etc.
Collar, leash, and harness safety is the responsibility of the owner. All AMG products are made with quality materials but no item is indestructible.
If there is a mistake with your order due to an error I have made, I will remedy it as per the entered order details asap at no additional shipping costs to you. There however, may be some slight color variation between colors online versus in person due to difference in computer/phone screens, colors from photographed items, or dye lots from the manufacturer. Same goes for the thread and digital proofs as well.
Contact AMG via firstname.lastname@example.org within 7 days of delivery and provide details of the issues and photos.
If required, please download and complete the RETURN FORM and include it with your item/s.
Once item/s are received, the contact information above will be used to notify and/or further discuss replacement details if needed.
AMG gear is nonrefundable due to the customization of each and every item as well as gift cards and certificates.
Cancelations can be made on a case by case basis as long as they are not in production or in pre-shipment.
They would however, be subject to up to a 10% cancelation fee (total order price).
If there is a question/issues/etc regarding your order, you will be contacted via email (the one used to place the order) or, if provided, an IG handle or FB name (FB requires a conversation to already be established between Angry Melon Gear and your profile - I cannot just message people that fit the name).
You will be contacted regarding your order as soon as possible (usually when it is getting ready for the prepping stage).
Please respond as soon as possible to prevent any delays in making your item/s.
If no response is received, you will continue to be messaged until there is communication established. During this waiting time, your order will be considered ’on hold’ and delayed.
I do not make phone calls or text.
You will be responsible for paying for your own shipping costs for returning an item in the instance that it will be used for a 'remake.' Shipping costs are non-refundable.
Depending on where you live, the time it may take for your returned product to reach us so a tracking number is recommended.
If you are shipping an item over $50, I suggest using a trackable shipping service or purchasing shipping insurance. I can't guarantee that I will receive your returned item without proof of delivery.
AMG is not responsible for any import taxes, customs duties, and/or fees that your order may have when a package is shipped internationally.